Deliveroo exits Hong Kong | More than 10,000 delivery riders deemed self-employed denied severance pay; 16 plan to file claims with Labour Tribunal; concern group urges government intervention
戶戶送撤出｜逾萬外賣員被指自僱不獲遣散費 16人擬入稟勞審處申索 關注組促政府介入
Deliveroo, the food delivery platform that has operated in Hong Kong for nine years, formally exited the Hong Kong market on Tuesday afternoon (7th). More than 12,000 delivery riders are regarded as self-employed, and Deliveroo has not explained its severance arrangements. Sixteen affected riders sought help from the Labour Department last week to pursue severance pay, long service payments and other compensation, and plan to formally file claims with the Labour Tribunal in the middle of this month. A delivery rider who had worked for more than five years said, “We are the ones on the frontline. We have to run deliveries whether it’s windy or raining... It [Deliveroo] doesn’t regard us as employees. I think that’s really unfair.” The rider also said an insurance claim for a work-related injury made last year had still not been processed, and would file a claim with the Labour Tribunal to recover medical expenses. Riders' Rights Concern Group said the delivery riders planning to make claims had all worked for Deliveroo for at least one year and at least 18 hours a week, meeting the definition of an employee. The company’s control over the riders through its app and other means also reflected an actual employment relationship between the two parties. The concern group was also worried that if Deliveroo were wound up, the court might be unable to handle the relevant cases, and urged the government to intervene.
在香港營運 9 年的外賣平台戶戶送（Deliveroo），周二（7 日）下午正式撤出香港巿場，逾 1.2 萬名外賣員被視為自僱人士，戶戶送沒交代遣散安排。有 16 名受影響外賣員上周向勞工處求助，追討遣散費、長期服務金等賠償，將於本月中到勞資審裁處正式入稟申索。 有任職逾 5 年的外賣員稱，「我哋第一線出去，翻風落雨都要跑餐⋯⋯佢（戶戶送）唔當我哋係員工，我覺得呢個太唔公平囉」，另提到去年因工受傷申請的保險索償，至今亦未獲處理，將入稟勞審處追討醫藥費。 外賣員權益關注組指，擬申索的外賣員均為戶戶送工作至少 1 年，每周工作至少 18 小時，符合僱員定義，而公司透過應用程式等控制外賣員，反映雙方有實際的僱傭關係。關注組另擔心，一旦戶戶送清盤，法庭或無法處理相關個案，促請政府介入。