29 May 2025集誌社#6839
外賣員罷工｜Keeta 公告指搶單為「輔助」、「比例小」 籲外送員停車、安全下挑選訂單
Delivery riders on the Keeta platform went on strike in multiple districts this month, protesting cuts to per-order rates and the implementation of an order-grabbing system that they said endangered their safety. Keeta issued a notice to couriers yesterday, saying the assigned-order model accounted for nearly 90% of all orders, while the order-grabbing list was merely “auxiliary” and accounted for a “very small” proportion of total orders, giving couriers more opportunities to receive orders. It also said it would gradually improve the product design to ensure couriers could use the feature more safely, and advised them to check and select orders while parked and in a safe, suitable environment.
外賣平台 Keeta 本月多區有外賣員罷工，抗議平台削減單價、及推行搶單制度危及外賣員安全。Keeta 昨向送遞員發放公告，指派單模式佔所有訂單近 9 成，搶單列表僅為「輔助」，佔整體訂單數量比例「非常小」，讓送遞員獲更多訂單的機會；又指將逐步改善產品設計，確保送遞員更安全地使用該功能，並建議送遞員在停車及安全合適環境下查看及挑選訂單。
22 May 2025集誌社#6820
Keeta 罷工｜本月「第三罷」 中環區約 300 車手全日停工 Keeta：已辦交流會
After Deliveroo withdrew from Hong Kong last month, a group of Keeta riders dissatisfied with cuts to their pay went on strike in Tsuen Wan and Kowloon City earlier this month. Today, riders in Central and Hung Hom staged the third walkout.
“I am a delivery worker, not a drone,” “Demand fair and reasonable wages,” and “Stop the dangerous order-grabbing system and ensure road safety for workers.” Around noon and in the evening, several Keeta delivery riders in Central put slogans on the fronts of their motorcycles, rode around the district and called on other delivery workers to join the strike. An estimated 300 to 400 people took part. The riders were unhappy that the platform had lowered per-order rates, shortened the time for accepting orders and introduced an order-grabbing system that endangered their safety. They urged Keeta to ensure fair per-order earnings and abolish the order-grabbing system. One delivery worker said the per-order rate had fallen from HK$50 to the low HK$30s in recent months, cutting his income by more than 30%. Although he would lose a full day’s income, he still went on strike, saying: “Keeta needs to know that we are not fighting for the wrong thing.”
Keeta said a delivery worker’s income from each order was made up of multiple components, and the per-order rate alone did not reflect the actual income. It said delivery workers were important partners, and that Keeta was committed to providing opportunities to log on freely, work flexibly and earn additional income. It also said a communication mechanism had always been in place, and that meetings with delivery workers had been held last week and this week to understand their views. The riders, however, criticised Keeta for inviting representatives to talks last week while requiring them to present identity cards in advance, which led them to refuse to attend.
戶戶送上月撤出香港，一批 Keeta 車手不滿報酬被削，本月先後在荃灣、九龍城區罷工，今天輪到中環、紅磡區「第三罷」。
「我是外賣員，不是無人機」、「爭取公平合理工資」、「停止危險搶單模式，確保道路工作安全」。中午和傍晚時分，中環區多名 Keeta 外賣員車手，在電單車車頭貼上標語，在區內游走，又籲其他外賣員加入罷工，估計有 300 至 400 人參加。外賣員不滿平台降低單價、縮短接單時間，並推行搶單制度，危及車手安全，促 Keeta 確保公平單價收入及取消搶單制度。有外賣員表示，近月單價由 50 元減至 30 多元，收入大減超過三成，雖失去全日收入仍罷工，他明言「Keeta 要知道，我們不是在爭取錯的東西」。
Keeta 回覆，送遞員每張訂單的收入為多項組合而成，僅單價並未反映真正收入；又指送遞員是重要合作夥伴，Keeta 致力提供自由上線、彈性工作、賺取額外收入的機會，亦一直設有溝通機制，上周及本周均舉辦送遞員交流會了解意見。車手則批評 Keeta 上周曾邀代表對話，但要求事先出示身分證故拒絕出席。
25 Aug 2024集誌社#3946
Keeta演算法｜被誤當黑工封帳戶 送遞員抗議 員工拆解工資演算法 準時奬最低五毫
Hong Kong’s summers are hot and humid, with occasional rain. During the lunchtime period last Monday (19th), while the yellow rainstorm warning was in force, rainfall in parts of Sha Tin reached a maximum of 74 millimetres per hour, with the highest intensity reaching black rainstorm levels. When torrential rain falls at lunchtime, people can open a food-delivery platform app on their phones, scroll through it, choose what to eat and press pay—all in less than a few minutes, without having to go outside and get wet.
At the same time, when Ah Lam’s phone rang, the Keeta food-delivery platform operated by Meituan assigned him two orders at once. With heavy rain pouring outside, he did not put on a raincoat but hurried to his bicycle and plunged into the rain, weaving through side streets and alleys in an effort to deliver the food on time.
By his lunchtime break, Ah Lam had eaten for half an hour, but water was still dripping from his head. When a reporter asked, “Would you like a tissue to wipe it off?”, he replied calmly: “No need. It doesn’t make much difference even if I wipe it off. I’m used to it.” Food-delivery couriers can often be seen hurrying back and forth on the streets because, under the “algorithm” of the online platform economy, their pay depends on how actively they pursue orders. For Ah Lam, who delivers food full-time, it would be difficult to make a living on basic delivery fees alone without bonuses.
香港夏季悶熱，時而下雨。上周一（19日）午飯時段，黃色暴雨警告期間，沙田一帶的降雨量最高達每小時 74 毫米，最高達到黑雨級數。午飯時間下豪雨，打開手機點擊外賣平台應用程式，上下掃一下，選好吃什麼，再按付款，整個過程不用數分鐘，不用濕身外出用膳。
同一時間，阿林的手機鈴聲一響，美團旗下送外賣平台Keeta系統一下子派了兩張訂單給他，外頭傾盆大雨，他未有穿上雨衣，便腳步飛快，踏上單車，一頭衝進雨水之中，穿梭在橫街小巷，務求準時將外賣送達。
直至中午休息時，阿林吃了半小時的飯，頭上仍然滴水。記者問：「要張紙巾抹一下嗎？」他淡然地回：「不用，抹了分別也不大，我都習慣了。」 在街上可以經常看見外賣員來去匆匆，皆因在網絡平台經濟的「演算法」下，他們的薪金，取決於有多積極「追數」。對全職送外賣的阿林而言，如果沒有了獎金，單靠基本外賣費，是難以維生。
Translations are supplied by the source workbook. Consult the original reporting for context.
